PRIVACY POLICY
Updated: 26 January 2026
GENERAL
The following Privacy Policy applies to the products and services provided online via the internet and in store by The Signet Bureau Pty. Ltd. ACN 154 068 756 / ABN 14 154 068 756 of 165 Gertrude Street, Fitzroy, Victoria, 3065.
In this policy, the words 'we', 'our', 'us', 'The Signet Bureau', 'TSB' and 'Site' refer to the thesignetbureau.com website, The Signet Bureau retail store and associated business operations owned and operated by The Signet Bureau Pty. Ltd. and all of its related entities. This Privacy Policy applies to and should be read in conjunction with The Signet Bureau online shop Terms & Conditions of Use & Service (collectively, the 'Agreement'), which are available on the thesignetbureau.com website.
The Signet Bureau is entitled, at its sole discretion, to amend, add or remove any part of this Privacy Policy at any time without notice. An amended version will be posted on The Signet Bureau website as required. We suggest that you visit our website regularly to keep up to date with any such amendments, additions or removals.
COLLECTION OF PERSONAL INFORMATION
The Signet Bureau recognises the importance of protecting the privacy of personal and financial information. We have employed strict policies and security measures to protect the information you provide us. When you register online with The Signet Bureau, use the Site, or provide us with your personal information in store, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy. This privacy policy applies to all protected personal information collected, maintained or used by The Signet Bureau.
INFORMATION THAT WE COLLECT
The Signet Bureau will only collect information about you when you provide it to us, when it is collected through your use of our services, or when it is reasonably necessary for the operation, security, safety and management of our online and retail store business.
We collect information in the following ways:
Information you give to us directly. This information typically includes:
- your name, email address, first name, surname, address and domain name, and may also contain your username or any other information required to process an order through the Site;
- information you provide when making a purchase, enquiry, return, exchange, customer service request or other communication with The Signet Bureau online or in store.
Information we collect through your use of our services. This information includes but is not necessarily limited to:
- information collected by our server, including the internet protocol (IP) address used to connect your computer to the Internet, operating system and platform, the average time you spend on the signetbureau.com website, pages visited, information searched for, average access time, and websites you have visited previously, as well as other relevant statistics;
- cookies and other anonymous identifiers, which we send to your computer's browser for record-keeping purposes;
- images, video footage, audio recordings, voice recordings, movements, behaviour and interactions captured by CCTV, security cameras or other in-store security systems in our retail store and authorised back-of-house areas.
Entry into, or continued presence in, The Signet Bureau retail store and authorised back-of-house areas is subject to the operation of in-store security systems, which may record both video and audio.
CCTV and security recording is not used in bathrooms, toilets, washrooms, change rooms, fitting rooms, lactation rooms or any other area where surveillance is prohibited by law.
HOW WE USE YOUR INFORMATION
We may use the information you give to us directly to:
- deliver products to you, to collect payments and to manage your account, to market to you directly, as well as provide you with information about our products and services, and to notify you of changes to our products and services;
- measure the use of the Site and to administer and improve the Site. This statistical data is interpreted by The Signet Bureau in its continuing effort to improve the Site and your shopping experience;
- gather information on which web pages are visited and how often, to make the Site more user friendly, and to give you a better experience when you return to the Site;
- operate, manage and improve our retail store, online store, customer service, stock management and business systems;
- protect our staff, customers, stock, premises and business assets;
- deter, detect, investigate and respond to theft, suspected theft, fraud, unauthorised access, property damage, abusive behaviour, threats, assault, safety incidents or other security incidents;
- review and manage incidents involving customers, staff, contractors, delivery personnel or members of the public;
- support police reports, insurance claims, legal claims, workplace safety matters, security reviews and other formal investigations;
- comply with legal, regulatory, insurance and law enforcement requirements; and
- protect our lawful interests and enforce our rights.
We may combine the information you give to us directly with the information we collect through your use of our services.
We may from time to time supply the owners or operators of third party websites from which it is possible to link to The Signet Bureau with information relating to the number of users accessing the Site from such third party websites. You will not be personally identifiable from this information.
We may work with third parties that require access to your information, including organisations outside Australia, and take such steps as are reasonable to safeguard that they do not breach our privacy obligations.
We may securely destroy your personal information when your personal information is no longer needed.
When purchasing from The Signet Bureau online shop, your financial details are not collected and/or stored by The Signet Bureau on our own servers.
Payments are processed via secure payment gateways via the BigCommerce servers which are Payment Card Industry Data Security Standard (PCI DSS) compliant. Secure Socket Layer (SSL) protocol and 256 encryption / decryption is used for credit card payment processing to encrypt information as it is transmitted over the Internet for your security when making a purchase from The Signet Bureau.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably required for the operation of our business, to provide products or services to you, to protect our lawful interests, or where permitted or required by law.
This may include disclosure to:
- payment providers;
- delivery and logistics providers;
- website, ecommerce, hosting, IT, marketing and analytics service providers;
- professional advisers, including legal, accounting and insurance advisers;
- security providers and contractors;
- insurers;
- landlords, premises managers or building managers where relevant to a premises, safety or security issue;
- police, law enforcement agencies, courts, tribunals, regulators or government authorities;
- other parties where reasonably required for security, safety, theft prevention, incident investigation, insurance, legal or law enforcement purposes.
Surveillance recordings will not be disclosed for unrelated purposes unless required or permitted by law.
DIRECT MARKETING
We may use your personal information to provide you with information about products, services, promotions, events and updates that may be of interest to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting The Signet Bureau.
SECURITY
The Signet Bureau takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access to CCTV, audio/video recordings and other security-system records is limited to authorised persons where reasonably required for business, security, safety, legal, insurance or investigation purposes.
We use reasonable technical, administrative and physical security measures to protect personal information collected online, in store and through our business systems.
RETENTION
We retain personal information for as long as reasonably required for the purposes for which it was collected, including order management, customer service, business records, legal compliance, security, insurance, dispute resolution and legitimate business purposes.
Surveillance recordings are retained for a limited period unless they are required for an incident investigation, police report, insurance matter, legal issue, workplace safety matter, security matter or other legitimate business purpose.
Where surveillance recordings are no longer reasonably required, they will be deleted, overwritten or securely destroyed in accordance with our usual security system settings and business requirements.
ACCESS AND CORRECTION
You may request access to personal information we hold about you, or request that we correct personal information that is inaccurate, incomplete or out of date.
Access may be subject to verification of identity and any restrictions or exceptions that apply under law. In some circumstances, we may not be able to provide access to surveillance recordings where doing so would affect the privacy or safety of other individuals, prejudice an investigation, reveal commercially sensitive information, or otherwise be inappropriate or unlawful.
THIRD PARTY WEBSITES
The Site may contain links to websites operated by third parties. The Signet Bureau is not responsible for the privacy practices, security or content of those third party websites.
CONTACTING US
If you have any questions about this Privacy Policy, our handling of personal information, or the use of in-store CCTV, video, audio or security systems, please contact:
The Signet Bureau
165 Gertrude Street
Fitzroy, Victoria, 3065
Australia
Email: info@thesignetbureau.com
FURTHER INFORMATION
For further information about privacy in Australia, you may contact the Office of the Australian Information Commissioner.
The handling of personal information in Australia is governed by federal, state and territory laws, including the Privacy Act 1988 where applicable, and other legislation regulating privacy, surveillance, workplace conduct, safety and security.