Returns and Exchanges

RETURNS & EXCHANGES TERMS

Updated: 30 September 2021


This Returns and Exchanges Policy is applicable to goods purchased via The Signet Bureau online store only and should be read in conjunction with our website Terms and Conditions of Use and Service policy.


RETURNS


To return a purchase for ‘change of mind’ reasons, your item(s) must meet the following conditions:

 

  • The item to be returned must have been purchased at the full retail price advertised (Sale or Warehouse Clearance items do not qualify for change of mind returns)
  • Be returned within 10 days of your delivery date Be in its original, unused, unaltered and unwashed condition
  • Be returned with original tags and packaging
  • Be returned without stains or marks
  • Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
  • Please note that Sale and Warehouse Clearance products are not eligible for a return unless the product fails to:

 

  • Meet a Consumer Guarantee as provisioned for under the Australian Consumer Law or otherwise as required by law; or

 

  • If the product is faulty, you are entitled to a repair, replacement or refund. Contact our Customer Care team (see Contact Us page) directly to find out how to return the product to have it fixed, replaced or a refund provided. The remedy you’re entitled to will depend on whether there is a major or minor problem with the product.

 

We reserve the right to reject returns which do not comply with this returns policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.


If a product that you have purchased from us is in accord with the above return qualifications, please login to your The Signet Bureau account and go to the RETURNS page and follow the prompts and steps to generate and receive a Return Authorised email which a hard copy is to be included with the product to be returned together with a hard copy of your Confirmed Order email received when placing your order.


This must be done within 10 calendar days of receiving your order.


Please note that items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.

 

Please send your return item(s) to:


ONLINE SHOP RETURNS
The Signet Bureau
165 Gertrude Street,
FITZROY VICTORIA 3065
AUSTRALIA


Once your return is received at The Signet Bureau, the item(s) will be checked to ensure it/they comply with our returns policy. A return outcome will be determined.

 

In the case that the return is unsuccessful, a Customer Care team member will contact you within 48 hours to advise this.


For more information regarding returns please contact The Signet Bureau Customer Care team any time via email info@thesignetbureau.com and your email shall be read and responded to during the days and business hours listed below.


The Customer Care team is available via telephone on +61 3 9415 7470 during the following days and business operating hours (Australian Eastern Standard Time):

 

  • Monday | 12.00pm - 5.00pm
  • Tuesday - Friday | 10:00am - 6.00pm
  • Saturday | 10:00am - 5.00pm
  • Sunday | 12.00pm - 4.00pm


REFUND PROCESSING


Refunds require up to 5-10 business days to be processed once the product to be refunded is received at our return address. Once a return has been successfully processed, the original payment method will be used to refund in full, the value of the item(s) returned.


Shipping costs associated with the order will not be refunded for 'change of mind’ returns.


Following our processing of your refund, please allow up to 5-10 business days for the funds to appear back into your account.


EXCHANGES


The Signet Bureau does not accept exchanges at this time for items purchased online. If you would like a different size or style, please return the original product for a refund, and place a separate order for the new item.