Shipping & Delivery

SHIPPING & DELIVERY TERMS

Updated: 30 September 2021

The Signet Bureau offers shipping and delivery within Australia, New Zealand and the rest of the world.


AUSTRALIA & NEW ZEALAND


This shipping information is to assist with setting out our shipping process and the expected delivery timelines which are estimated only.


1. SHIPPING METHODS AND COSTS


The Signet Bureau offers standard delivery throughout Australia and New Zealand. The shipping time for standard shipping in Australia is up to 6 business days and between 10-16 business days to New Zealand. However, this is an estimate only and unforeseen delays in shipping during peak times and/or interruptions due to Covid-19 related restrictions may occur.


A final shipping cost will be automatically calculated when completing your purchase at the online checkout. All shipping charges are non-refundable. If shipping to a business address please include the name of the business and the full address in the shipping information at the checkout.


Insurance of the goods is not included within the standard delivery shipping charge. Please contact our Customer Care should you wish to insure the goods prior to dispatch.


2. SHIPPING


Australia:
Online orders with a total transaction value exceeding AU$250 receive free standard shipping via Sendle.


All orders under AU$250 incur a shipping charge. Live shipping rates are provided in the cart and at the checkout. The shipping cost will be determined by the delivery location nominated.


New Zealand:
Online orders with a total transaction value exceeding AU$250 receive free standard shipping initially via Australia Post and followed by NZ Post on arrival in New Zealand.


All orders under AU$250 incur a shipping charge. Live shipping rates are provided in the cart and at the checkout. The shipping cost will be determined by the delivery location nominated.


3. TRACK MY ORDER


Once your order has been shipped, you will receive an email detailing the package has been shipped and you will be provided with a Sendle tracking number and a link to track the delivery via the Sendle website.


4. UNDELIVERABLE PARCELS


Delivery may be signed for by anyone at the nominated delivery address. If this cannot be achieved, the driver will leave a delivery card at your nominated delivery address detailing how, where and when the delivery may be collected.


If the parcel is not collected or returned to The Signet Bureau, re-sending this parcel to your nominated address will incur an additional standard shipping fee.

 

INTERNATIONAL SHIPPING


1. SHIPPING METHODS AND COSTS


We offer international shipping; costs and delivery timelines will vary depending on the destination country. Costs vary based on the number of items purchased, total cost of order and the destination country.


International orders are sent using Australia Post and their international partner in the country of destination, which offers full tracking from dispatch to delivery. The shipping time is estimated at between 10 to 28 business days, which varies from country to country. However, this is an estimate only and unforeseen delays in shipping during peak times and/or interruptions due to Covid-19 related restrictions may occur.


Australia Post advise the following approximated delivery timelines:

 

  • Zone 1: New Zealand – 10-16 business days
  • Zone 2,3 & 4: Asia and the Pacific, North America and Western Europe – 10-28 business days
  • Zone 5: Rest of the World – 14-30 business days

 

Insurance of the goods is not included within the standard delivery shipping charge. Please contact our Customer Care should you wish to insure the goods prior to dispatch.


Please ensure a safe delivery address is provided as The Signet Bureau cannot be held responsible for stolen parcels or parcels delivered to the incorrect address (where an incorrect address was provided).


Live shipping rates are provided in the cart and at the checkout. The shipping cost will be determined by the delivery location nominated.


All shipping charges are non-refundable. If shipping to a business address please include the name of the business and full address in the shipping information at the checkout.


2. DUTIES & TAXES


Please note that international orders may be subject to local customs landing charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. As customs policies vary between countries, we strongly recommend checking your local customs advisory website prior to placing an order to see what duty and tax charges may be payable. If purchasing outside of Australia, the Australian domestic Goods and Services Tax (GST) will be removed at the time of checkout.


If duties and taxes apply, you will be contacted by the postal authority in your country on your nominated phone number and you be requested to pay such customs fees prior to the delivery of the parcel.


The Signet Bureau cannot be held responsible for any customs duty and/or taxes charged; such fees are the responsibility of the customer and must be paid within the time frame requested by your local post authority.


Failure to pay any duty or taxes in the required time frame may result in your parcel being returned to The Signet Bureau and a re-delivery fee equivalent to the initial postage charge will be payable to re-send the package. Please ensure a suitable contact phone number is provided at the time of ordering to ensure your local post authority can contact you for any relevant customs requirements. Please note that emails may not be available for customs notifications in your country.


3. TRACK MY ORDER


Once your order has been dispatched, you will receive an email detailing the package tracking number and a link to track the delivery via the Sendle website.


Sendle partners with all of the major postal networks around the globe – they’re the ones who will be responsible for completing the last-mile of all Sendle deliveries. Postal and customs authorities typically work very closely together to ensure your parcel is delivered safely.


4. UNDELIVERABLE PARCELS


We strongly recommend inserting a business or residential address that is occupied between the hours of 9am to 5pm Monday to Friday as your nominated delivery address to avoid the potential for a missed delivery.


Please note that postal and/or customs authority delivery processes will differ from country to country.


It’s always best to speak with these authorities directly for more detailed information. They will have much better visibility into the whereabouts and status of the parcel once it has arrived, and can provide specific information into their unique delivery processes.


Should the delivery not be able to be made and/or you do not arrange to collect the parcel from your postal authorities nominated location, the item will be returned to The Signet Bureau as undeliverable and you will be notified.


Re-delivery costs will be charged should you confirm you would like re-delivery of the package to you again.