We accept payments for online purchases via Mastercard, Visa, American Express, PayPal, Union Pay, Apple Pay, Google Pay and AfterPay
Within Australia, all prices are shown in Australian Dollars inclusive of the Australian domestic Goods and Services Tax (GST).
Currencies are enabled as transactional for customers outside Australia; customers in associated countries and regions will both see prices on the storefront in their currency and be charged in that currency when they check out. Prices will be exclusive of the domestic Australian GST.
A Goods and Services Tax (GST) of 10% is included in the retail price shown for all Australian domestic orders.
International Orders:
As detailed in our shipping policy, our prices do not include Australian domestic taxes nor do the prices include any local postal or customs duties/fees that may apply to the importation of garments into your country.
Protecting your personal and order information is a priority at The Signet Bureau.
We want you to be able to order from thesignetbureau.com with total confidence. As such we have created a secure transaction environment. Payments are processed via secure payment gateways via the BigCommerce servers which are Payment Card Industry Data Security Standard (PCI DSS compliant. Secure Socket Layer (SSL) protocol and 256 encryption / decryption is used for credit card payment processing to encrypt information as it is transmitted over the Internet for your security when making a purchase from The Signet Bureau. This encryption safeguards the credit card digits, billing details and delivery address are not revealed so that other computers are not able to decipher the information, to make certain your privacy and security is maintained.
Ensure that you have reviewed the estimated shipping times for your area and received a dispatch confirmation email from The Signet Bureau.
Once your order has been dispatched, you will receive an email detailing the package tracking number and a link to track the delivery. All you will need is the Consignment number which can be found on your dispatch confirmation email. If you have any issues or queries with the receipt of your order, please contact our Customer Care team via email info@thesignetbureau.com (24/7) or via telephone on +61 3 9415 7470 during the days and business hours published on our Contact Us page
Once you have submitted your order - our picking and packing process begins to make sure that we can get your order to you as soon as possible. Unfortunately, we are not able to allow any further changes to already submitted orders.
Australia & New Zealand:
Online orders with a total transaction value exceeding AU$250 receive free standard shipping via Sendle.
All orders under AU$250 incur a shipping charge. Live shipping rates are provided in the cart and at the checkout. The shipping cost will be determined by the delivery location nominated.
International:
Live shipping rates are provided in the cart and at the checkout. The shipping cost will be determined by the delivery location nominated.
For all shipping and delivery terms information please click here
Yes, we do offer the option for returning your order. Items must be returned within 10 days of your delivery date together with our Returns Form completed. Merchandise must not be washed, worn, altered & in original condition. Refer to our Returns & Exchanges Policy for full details
If your product fails to meet a consumer guarantee (ie the product is faulty) or you have simply changed your mind (applicable only for full price products purchased), we allow for merchandise to be returned.
This applies even if there are health concerns associated with the return of a product.
Refer to our Returns & Exchanges Policy for full details
It is important to us at The Signet Bureau that you are satisfied with your purchase.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item. Please refer to our returns section here for information.
You may check out as a guest or establish a The Signet Bureau customer account. You can easily set this up when you place your first order.
Please refer here for our size guide
Please go to The Signet Bureau account login page, enter the email address used to create the account, then click the Reset Password link.
An email will be sent to the email address entered containing a link to verify your email address. Please click on this link and follow the instructions to reset your password.
You are able to contact The Signet Bureau Customer Care team any time via email info@thesignetbureau.com and your email shall be read and responded to during the days and business hours listed below.
The Customer Care team is available via telephone on +61 3 9415 7470 during the following days and business trading hours (Australian Eastern Standard Time):
